Head Of Operations
With over 20 years of operations experience in the human learning, performance and coaching space, Carol has a knack for driving results without losing sight of the details — as seen in the successes of the companies she has led.
Beyond her role overseeing daily operations at Koru, Carol heads up the creation and production of program materials and manages logistics and supports program delivery as a co-facilitator for groups in Chinese.
In ESP language (Empathy for Style Preferences, our card-based team style activity) Carol is a natural Blue Star and Purple Wave. Translation: no-nonsense directness, communication and a problem solving mindset. However, she often flexes her abilities in the Green Square style to ensure that processes are executed to maximum efficiency.
Carol’s strong Taiwanese family values shows in all her interactions as a natural host. She is also something of a tech-geek and the first person our friends call when evaluating a new piece of technology.
Learning Experience Design Consultant
James has come a long way from his early years working in the rainforests of New Zealand’s national parks to the urban jungles of Asia’s greatest cities. A native of New Zealand and long term resident of Hong Kong, James brings over 25 years of experience and insights gleaned while managing and leading projects in a variety of industries, countries and cultures.
As an enthusiastic facilitator, learning experience designer and team coach, James has delivered over 600 days of programs in 20 countries to more than 20,000 people from over 150 companies. More specifically, James is a master at the Gamification of the learning journey.
In ESP language (Empathy for Style Preferences, our card-based team style activity) James is a natural Purple Wave and Orange Circle which shows up in his intuitive creativity to find solutions, channel conversations towards positivity, and make space for everyone to feel welcome and included.
James also founded Brains-on-the-Beach (BoB), a Public Benefit Company (PBC), bringing together the best coaches, trainers, facilitators and business experts to develop workplace solutions for corporate and NGO clients around the world.